Providence Roofing Contractor ("we", "us", "our", or "the Platform") operates the website located at https://providenceroofingcontractor.com. We are dedicated to respecting and protecting the privacy of our website visitors, prospective customers, and users who utilize our referral and matching services. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information obtained through our website, online service forms, and telephone communication channels.
By accessing our website or utilizing our referral services to connect with independent local roofing contractors, you acknowledge and agree to the data collection and usage practices described in this policy.
1. Information We Collect
To effectively connect property owners with qualified roofing specialists in Providence, Rhode Island, we collect various categories of information:
A. Personal Information Provided Voluntarily
When you submit a service inquiry form, request an estimate, or contact our dispatch telephone line at (401) 289-1060, you may provide personal information including:
- Full name and contact details (email address and telephone number)
- Physical property address, city, state, and ZIP code
- Nature of the roofing project, structural symptoms, roof age, and service preferences
- Preferred contact timing and communication methods
B. Automatically Collected Technical Data
When you navigate our website, our servers and analytics tools may automatically record standard technical information transmitted by your web browser, including:
- Internet Protocol (IP) address and approximate geographic location
- Browser type, operating system, and device hardware specifications
- Referring website URLs, visited pages on our site, and duration of visit
- Standard web log details and interaction metrics
C. Telephone Call Records
When you dial our referral telephone line, calls may be monitored or recorded for quality assurance, training, and lead-routing accuracy. We collect call metadata, including caller phone number, call timestamp, duration, and call outcome.
2. How We Use Collected Information
We utilize the information collected for legitimate commercial purposes associated with operating our roofing referral network:
- Contractor Matching and Referral Fulfillment: Connecting your service request with an independent, qualified local roofing contractor serving your specific Providence neighborhood.
- Customer Service and Communication: Responding to inquiries, confirming service request receipt, and facilitating appointment scheduling.
- Platform Optimization: Analyzing website traffic patterns, user experience flow, and conversion rates to enhance our content, layout, and service delivery.
- Legal Compliance and Dispute Resolution: Enforcing our Terms of Service, protecting against fraudulent inquiries, and satisfying applicable Rhode Island regulatory standards.
3. Information Sharing and Disclosure
Because our core service involves matching consumers with independent roofing contractors, information sharing is necessary to fulfill your service requests:
- Independent Roofing Contractors: When you request roofing assistance, your name, contact phone number, address, and project details are transmitted to one or more independent roofing contractors in our referral network who operate in Providence, Rhode Island. These independent contractors contact you directly to schedule on-site evaluations and provide project quotes.
- Service Providers and Infrastructure Vendors: We share data with trusted third-party technology vendors who support our website operations, hosting infrastructure, telephone call routing, and analytics. These vendors are bound by confidentiality obligations.
- Legal and Regulatory Disclosures: We may disclose personal data if required to do so by applicable law, court order, governmental inquiry, or to protect the rights, property, or personal safety of our network, users, or the general public.
- No Sale of Personal Information: We do not sell, rent, or trade your personal contact information to unrelated third-party marketing companies for promotional purposes.
4. Cookies and Web Technologies
Our website utilizes standard web cookies, pixels, and tracking tags to enhance user experience, remember user preferences, and gather aggregated analytical data. You may configure your web browser to refuse cookies or alert you when cookies are being transmitted; however, disabling cookies may impact certain interactive features of our platform.
5. Data Security and Retention
We implement commercially reasonable administrative, technical, and physical security safeguards designed to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no data transmission over the Internet or cellular telephone network can be guaranteed 100 percent secure. Consequently, we cannot warrant absolute security.
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal and regulatory record-keeping obligations, and resolve potential disputes.
6. Consumer Privacy Rights
Depending on your jurisdiction, you may possess specific rights regarding your personal information, including the right to request access to the data we maintain about you, request correction of inaccurate records, or request deletion of your information from our active databases. To submit a privacy inquiry or exercise your data rights, contact us at dispatch@providenceroofingcontractor.com.
7. Third-Party External Links
Our website contains hyperlinks pointing to external websites, including industry trade associations, educational standards bodies (such as the National Roofing Contractors Association and International Code Council), and municipal resources. We maintain no control over the privacy practices or content of third-party external websites and encourage users to review the privacy statements of every site they visit.
8. Updates to This Privacy Policy
We reserve the right to revise or update this Privacy Policy periodically to reflect changes in our operational procedures, legal mandates, or technology infrastructure. Updated versions will be posted to this URL with an updated effective date.
9. Contacting Our Privacy Team
If you have questions, feedback, or concerns regarding our privacy practices or data handling, please contact our team:
- Website: https://providenceroofingcontractor.com
- Email: dispatch@providenceroofingcontractor.com
- Telephone: (401) 289-1060
- Mailing Address: 100 Westminster St, Suite 210, Providence, RI 02903